Shipping policy
SHIPPING POLICY FOR GIFTS & APPAREL ESSENTIALS
riseandeffect.com
1. INTRODUCTION
1.1 This Shipping Policy ("Policy") governs the shipment of products purchased from the Gifts & Apparel Essentials category on riseandeffect.com, hereinafter referred to as the "Website". The Company understands the significance of timely and reliable delivery of products, and through this Policy, aims to delineate the practices, methods, and conditions pertinent to the shipping of products from our Website to the customers.
1.2 This Policy provides a comprehensive understanding of our shipping procedures and related terms, enabling our customers to make informed decisions when purchasing from the Website. The terms herein are consistent with the Company's commitment to comply with all applicable laws and regulations governing shipping practices.
1.3 By placing an order on the Website, customers implicitly agree to the terms of this Policy. It is advisable for customers to review this Policy periodically for any updates or changes.
2. SHIPPING METHODS
2.1 Print-on-Demand Services: The Website offers products with company logo, leveraging third-party providers, for the fulfillment and shipping of orders. The shipping method will be determined based on the specific product, the quantity ordered, and the destination to which it is being shipped.
2.2 Selection of Shipping Method: During the checkout process, customers will be provided with available shipping methods, based on the delivery address specified. The shipping methods will vary depending on the size, weight, and nature of the product being ordered. All shipping methods offered are reliable and have been vetted to ensure timely and safe delivery.
2.3 Combination of Multiple Products: If a customer orders multiple products, they may be shipped together or separately, depending on the nature of the products, their source, and logistical considerations. The Website shall endeavor to consolidate shipments wherever feasible.
2.4 Shipping Providers: The Company partners with several leading shipping providers to ensure a wide range of shipping options for our customers. The exact shipping provider and method will be selected based on various factors, including but not limited to the destination, the product type, and the customer's selection during checkout.
2.5 Packaging: The Company takes utmost care in packaging products to ensure they reach customers in perfect condition. The products are packed to withstand potential transit-related wear and tear.
2.6 Changes or Cancellations: Once an order has been processed for shipping, changes to the shipping method or cancellations may not be feasible. Customers are advised to carefully review their order and the selected shipping method before finalizing their purchase.
3. SHIPPING DESTINATIONS
3.1 Scope of Service: The Company, through the Website riseandeffect.com, offers its print-on-demand products for sale exclusively to customers located within the United States of America and United States only currently. Any orders placed from addresses outside of these regions will not be processed or shipped.
3.2 Limitations: While we serve a wide range of locations within the United States, there may be certain areas that are not serviced by our third-party shipping providers or where the delivery of our products may be impracticable. In such cases, the Company reserves the right to cancel an order and provide a full refund to the customer.
3.3 Shipping Address Verification: It is imperative for customers to provide accurate shipping details, including a valid address and contact information. The Company will utilize various methods to verify the authenticity and accuracy of the provided shipping address. If discrepancies are identified, the customer will be contacted for clarification. Failure to provide a correct shipping address may lead to delays or non-delivery.
4. SHIPPING COSTS
4.1 Determination of Costs: The shipping cost associated with an order will be determined based on several factors, including the weight and dimensions of the package, the shipping method selected by the customer, and the destination. The final shipping cost will be clearly stated during the checkout process.
4.2 Dynamic Pricing: Shipping costs may vary based on promotions, partnerships with shipping providers, and periodic updates to our shipping strategy. The Company endeavors to offer competitive shipping rates to ensure affordability for our customers.
4.3 Inclusions and Exclusions: The shipping cost, as presented at checkout, covers the transportation of the product from our third-party providers to the specified delivery address. Any additional costs, such as customs, duties, or additional service fees, will be addressed separately in this Policy.
4.4 Free Shipping Promotions: From time to time, the Company may offer promotions that include free shipping. Terms and conditions of such promotions will be clearly communicated, and customers are advised to review them thoroughly. Free shipping promotions will be applied automatically at checkout if the order meets the stipulated criteria.
5. PROCESSING TIMES
5.1 Order Review and Confirmation: Once an order is placed on the Website, it undergoes a review process to verify product availability and shipping details. This review is usually completed within 1-2 business days.
5.2 Processing: Given the nature of our products with company logo, they are created upon order. The processing time, which includes printing, quality checks, and packaging, can vary but is typically completed within 3-5 business days.
5.3 Total Time to Dispatch: Combining the order review and the processing, the total time to dispatch an order typically ranges between 4-7 business days. However, this can vary based on product type, order volume, and other operational factors.
5.4 Peak Seasons and Delays: During peak seasons, such as holidays or promotional periods, processing times might be extended due to increased order volumes. The Company will make all reasonable efforts to inform customers of expected delays.
5.5 Expedited Processing: Currently, the Company does not offer expedited processing options. Customers are encouraged to place orders well in advance if they require products by a specific date.
6. DELIVERY TIMES
6.1 General Framework: Delivery times refer to the duration between the dispatch of an order from our third-party providers and the time it reaches the specified shipping address provided by the customer. The exact delivery times can vary based on the shipping method selected, the delivery location, and external factors such as weather conditions, postal delays, and other unforeseen circumstances.
6.2 Estimated Delivery Times: For orders shipped within the United States, the typical delivery time is between 7-15 business days post-dispatch. For orders shipped to destinations within Europe, the delivery time can range from 8-15 business days post-dispatch. These timelines are estimates and are not guaranteed, given the variability of external factors.
6.3 Unforeseen Delays: While the Company, in collaboration with its third-party shipping providers, makes all reasonable efforts to ensure timely delivery, there may be instances of unforeseen delays. Such delays can arise from logistical challenges, customs clearance processes, national holidays, postal strikes, or other unpredictable factors beyond the Company’s control.
6.4 Updating Customers: The Company believes in maintaining transparency with its customers. In the event of significant delays, customers will be duly informed via the contact details provided during the order placement.
7. TRACKING
7.1 Availability of Tracking: Most orders shipped from the Company's third-party providers will have tracking capabilities. Upon dispatch, customers will receive an email containing the tracking number and a link to monitor the package’s progress.
7.2 Monitoring Shipments: Customers can use the provided tracking number on the respective shipping provider’s website to view real-time updates on their package's location and estimated delivery date. The Company encourages customers to routinely check the tracking information to ensure they are available to receive the package upon arrival.
7.3 Limitations to Tracking: There may be instances where the tracking information is not updated in real-time due to technical issues or delays in scanning by the shipping provider. If customers notice prolonged periods without tracking updates, they are advised to contact the Company for further assistance.
7.4 Responsibility of the Customer: It is the responsibility of the customer to monitor the tracking information. If the tracking information indicates that the package has been delivered, but the customer has not received it, it is advised that they check with neighbors, building reception, or local postal services before reaching out to the Company.
8. INSURANCE
8.1 Coverage: By default, all shipments from the Company’s third-party providers are insured against loss or damage during transit. The insurance coverage is limited to the value of the products being shipped and does not extend to indirect losses or potential profits from the sale or use of the product.
8.2 Claim Process: In the unfortunate event that a package is lost or damaged during transit, customers are advised to notify the Company immediately. The Company will initiate a claim process with the respective shipping provider. Documentation, such as photographs of damaged goods or packaging, may be required from the customer to support the claim.
8.3 Resolution: Upon validation of the claim, the Company will offer appropriate solutions which may include a replacement shipment, a refund for the affected products, or other remedies deemed suitable under the circumstances. The resolution process aims to ensure customer satisfaction while adhering to the Company’s operational and legal guidelines.
8.4 Exclusions: Insurance does not cover losses arising from incorrect shipping addresses provided by the customer, refusal of a package by the recipient, or shipments left unclaimed after multiple delivery attempts. Customers are advised to ensure the accuracy of shipping details and to actively monitor tracking information to avoid such situations.
9. CUSTOMS, DUTIES, AND TAXES
9.1 General Obligations: Customers should be aware that when ordering products for delivery outside of the United States, they may be subject to import duties and taxes that are levied once the package reaches the specified destination. Any such additional charges for customs clearance must be borne by the customer; the Company has no control over these charges and cannot predict what they may be.
9.2 Customs Policies Vary: Customs policies vary widely from country to country, and the Company advises each customer to contact their local customs office for further information. Additionally, when ordering from riseandeffect.com, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the products are received.
9.3 Declaration of Value and Product Description: To facilitate the customs process, the shipping provider will declare the value of the shipment’s contents and its purpose (for example, "printed shirt for personal use"). The Company may also provide an electronic copy of the order invoice to the customs authorities for their verification and validation.
9.4 Customs Delays: The customs clearance process can cause delays beyond the Company's original delivery estimates. While the Company makes all reasonable efforts to facilitate a smooth customs process, it cannot be held responsible for delays caused by customs agencies.
10. SHIPPING RESTRICTIONS
10.1 Product Restrictions: Certain products available on riseandeffect.com may be subject to shipping restrictions based on the destination country's regulations or the shipping provider's policies. In such cases, customers will be notified during the checkout process or by a follow-up communication if an order cannot be fulfilled due to such restrictions.
10.2 Geographical Restrictions: As previously mentioned, the Company only ships to locations within the United States. Any attempt to place orders for delivery to locations outside of these regions will be declined or canceled.
10.3 Prohibited Items: There may be certain products that are not permitted to be shipped to specific countries due to local laws and regulations. Customers are advised to review their country's prohibited items list before making a purchase. The Company will make every effort to inform customers of such restrictions but ultimately, the responsibility is on the customer to ensure they are not ordering prohibited items.
10.4 Carrier Restrictions: Some carriers may have specific restrictions regarding the sizes, weights, or types of items they transport. Such restrictions are in line with the operational or safety standards of the respective carrier. If a customer's order falls within such restrictions, alternate shipping arrangements will be made or communicated to the customer.
11. FAILED DELIVERIES AND RETURNED PACKAGES
11.1 Failed Delivery Attempts: In cases where the shipping provider is unable to deliver a package due to an incorrect address, the absence of the recipient, refusal of the package, or other reasons within the control of the recipient, the package may be returned to the sender or held at a local depot for collection.
11.2 Notification of Failed Delivery: If a package is held at a local depot, the shipping provider typically leaves a notice at the recipient's address or sends electronic communication detailing the pickup location and duration for which the package will be held.
11.3 Return to Sender: If a package is returned to the sender after failed delivery attempts or unclaimed status, the Company will contact the customer for clarification and further action. Reshipping the product may incur additional shipping fees.
11.4 Address Verification: It is the responsibility of the customer to ensure the correct shipping address is provided at the time of order placement. The Company is not liable for failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
11.5 Return Policy: In conjunction with this section, customers should refer to the Company's Return Policy, which allows returns within 30 days. Details regarding the conditions for returns and the associated process are stipulated within that policy.
12. CONTACT INFORMATION
12.1 General Queries and Concerns: Customers who have questions, concerns, or require clarification regarding the Company's shipping policy or any other aspect of their order are encouraged to reach out directly to the Company’s dedicated customer service team. The Company believes in maintaining a transparent and responsive communication channel with its customers.
12.2 Contact Channels:
- Email: For written communication, customers can send their inquiries or concerns to info@riseandeffect.com. The Company aims to respond to all emails within one business day. When reaching out via email, customers are encouraged to provide detailed information, including order numbers, to facilitate swift and effective resolutions.
12.3 Feedback and Suggestions: The Company values feedback from its customers. Whether it pertains to the shipping process, product quality, or any other aspect of the customer experience, such feedback helps in continuous improvement and in serving customers better. Customers are encouraged to share their insights, positive or negative, with the Company through the provided contact channels.
13. CHANGES TO THE SHIPPING POLICY
13.1 Policy Updates: The Company reserves the right to modify, amend, or revise this Shipping Policy at any time to reflect changes in its operations, external factors like changes in shipping providers, or in response to customer feedback and legal or regulatory changes.
13.2 Notification of Changes: While the Company will make all reasonable efforts to notify its customers of significant changes to this policy, it is the responsibility of the customer to periodically review this Shipping Policy to stay updated on its terms. Any modifications will be effective immediately upon posting to the riseandeffect.com website.
13.3 Acceptance of Changes: Continued use of the riseandeffect.com website and placing orders after any such changes indicates the customer's acknowledgment and acceptance of the modified Shipping Policy.
14. COMPLIANCE WITH LAWS
14.1 Adherence to Regulations: The Company's shipping practices and procedures are developed and executed in strict compliance with applicable laws and regulations of the United States and the countries within Europe where products are shipped.
14.2 Export Control: Products purchased from riseandeffect.com are subject to export control laws and regulations of the United States. Customers agree not to export or re-export these products to countries or persons prohibited under US export control laws. By purchasing from riseandeffect.com, customers are confirming that they are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country.
14.3 Cooperation with Authorities: The Company will cooperate fully with relevant authorities in cases where details of shipments are required for investigations, legal processes, or as mandated by applicable laws.
14.4 Customer Responsibilities: Customers are responsible for ensuring compliance with any and all local laws and regulations when ordering products from the Company. This includes, but is not limited to, import regulations, product standards, and payment of applicable duties and taxes.
